HP customer service won't let me log in or change HP ink payment method or use hp printer?

[Han801]

It won't let me log in or change a payment method and it wasn't my fault that it wasn't working. HP instant ink also won't let me log in. And the HP smart app is stuck, telling me to change my payment method for HP instant ink. I'm using a new HP laptop that won't detect my HP printer. 

[Hawks_Eye]

Hi @Han801 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I'd like to help you with your Instant Ink issue.

Not to worry I'll do everything I can to help get this sorted for you. 😊

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[Hawks_Eye]

@Han801 

In the meantime, you may try the below steps to update your billing information to continue printing with Instant Ink subscription cartridges.

Click here https://instantink.hpconnected.com/subscriptions to Sign into your Instant ink account.

Open Account in the left menu.

Click Billing, and then Change Payment Method.

Enter all payment information, including card number, CVV, and expiration date, even if only the expiration date has changed.
 

If you do not see the above options on your account page that are mentioned in the instructions, try these solutions:

1. Make sure you are using the correct URL to login to your Instant Ink account.

If you are logged in to the correct page, the URL in the browser address bar should include http://“hpsmart.com”. If you are not on the right page, use these links to log in:

https://instantink.hpconnected.com/subscriptions

2. Make sure to log in with the email address associated with your Instant Ink account, especially if you have more than one email address, or someone else set up your Instant Ink account.

3. If the Instant Ink account page is not loading, try refreshing the browser window.

4. If you’re on a mobile device or don’t see a navigation menu on the left side of the page, click the menu icon in the top left to show the navigation menu.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye