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‎06-17-2021 05:49 PM - last edited on ‎07-14-2021 01:27 PM by Retired

HP Recommended
Product: HP Envy 56660
Operating System: macOS 11.0 Big Sur

IMG_0740.jpgI have been trying to set up a used Envy 5660 that I got.

Works over USB but won't show any network at all on the wizard setup.

Tried to add it manually with no success. also reset to default. No success.

Installed driver, firmware and HP Smart. Still the problem is that no network I can connect to on the printer.

Category:
1 REPLY 1

‎06-20-2021 04:16 AM

HP Recommended

@HomeFree2020, Welcome to the HP Support Community!

 

I understand you are not able to connect the printer to the wireless network. Thank you for attaching the network test report.

 

It seems like the wireless radio in the printer has failed. This is a hardware issue.

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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