cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 3
61
Flag Post

HP envy 6000series

HP Recommended
Hp envy 6000
Android 9.0 Pie

Hi,

After installing my printer at home and connecting to the internet everything worked. Now that i moved and tried to connect my printer with another wifi, The  hp "smart" app got stuck on preparing the printer for atleast half an hour. How can i solve this problem? I've tried everything that i was told to do but nothing works...

 

Greetings Anton

2 REPLIES 2
Highlighted
Level 17
Level 17
29,349 29,071 5,038 11,481
Message 2 of 3
Flag Post
HP Recommended

Hi Anton,

If you experience issues reconfiguring the printer using the HP Smart app, please try the below method as a workaround and let me know if that helps:

 

  1. On the back of the printer, press and hold the Wireless button for 5 seconds, till the front light bar glows purple.
  2. From your mobile device go to Wireless and connect to the listed HP-Setup-6000 network.
  3. Open a browser and browse to http://192.168.223.1
  4. Login the EWS page using the PIN Code listed within the cartridge access door, be sure to confirm any certificate prompt by clicking to Visit Page under Advanced.
  5. Click the Network tab.
  6. Under Wireless, select the Wireless Setup Wizard and follow the steps on screen to select your network name and provide its password, then apply the changes.
  7. Now connect your mobile device back to your home network and add the HP printer within HP Smart.

May that help connecting the printer to your current network?

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Highlighted
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Hi so after going through the steps everything worked fine but in the end i got  prompt about ' your wifi isn't supported. I am using Wifibri. Can this be solved, because otherwise i can't use the printer at all

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation