HP envy pro 6455 is connected to network ,chosen as default printer, but it wont print anything

[ale77]

hy printer is connected and configured correctly according to the print out test pages. but it will not print from any other app on my asus laptop , its on the same network  and even when i set it up for usb function it still will not queue any print jobs nor will it print out anything sent to it . it wont print from adobe acrobat from word or any other document or picture . its brand new  ive already installed and uninstalled software and drivers numerous time . It will print out a test print page but other than that its a no go.. help!!!

[Anand_Andy]

Hi @ale77,

Welcome to the HP Support Community

I understand you are facing a printing issue with your HP ENVY Pro 6455 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better:

• I would like to know if the printer is connected to your PC wireless or wired?
• Do you use VPN on your PC?

While you respond to that, I request you to try the below steps:

Use HP Print and Scan Doctor

• Run HP Print and Scan Doctor to diagnose and fix any driver issue
• Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.
• ​​​​​​​If the issue persists, proceed to the next step.

Update Printer Firmware:

• Click here to download and install the latest printer firmware from your printer.
  • Click here to know different methods of updating printer firmware.

Run Windows Update on your PC once as well: Select Start > Settings > Windows Update, then select Check for updates. If updates are available, you can choose to install them and then try to print and check.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ale77]

H

[Anand_Andy]

@ale77,

Thank you for your response, I would like to know if the resolution we provided worked for you?

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.