HP eprint cannot be changed to on

[LoriBeth63]

HP eprint cannot be turned on, always says it needs a firmware update which I did just update it.

[Raj_05]

Hi @LoriBeth63,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating that despite updating the firmware, you're still encountering issues with enabling HP ePrint on your Color LaserJet Pro MFP M283cdw. Let's troubleshoot this.

• Restart the Printer: Sometimes a simple restart can resolve connectivity issues. Turn off your printer, wait for a few moments, and then turn it back on.
• Check Network Connection: Ensure that your printer is properly connected to the network. You can do this by printing a Network Configuration Page from the printer's control panel. Make sure it's connected to the same network as your computer or mobile device.
• Update Printer's Firmware (Again): Although you've already updated the firmware, sometimes the update process can encounter errors. Try updating the firmware again. Make sure you're using the correct firmware version for your printer model.
• Reset Printer's Network Settings: Resetting the network settings on your printer can sometimes resolve connectivity issues. Refer to your printer's manual for instructions on how to do this.
• Check HP ePrint Service Status: Occasionally, HP's ePrint servers might experience downtime or issues. You can check the status of HP's ePrint service online to see if there are any reported issues.

By going through these steps, hopefully, you'll be able to resolve the issue with HP ePrint on your Color LaserJet Pro MFP M283cdw.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support