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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

HP inktank 410  ,  I have forgotten EWS Administration login user id & password  after modified it so cannot connect to wifi network please help 

3 REPLIES 3
HP Recommended

@Kuldippatel6826

 

Welcome to the HP support community.

 

I understand that you are getting the offline error, I am glad to assist you.

 

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

  • Run HPPSdr.exe from the download location on your computer.
  • Once HP Print and Scan Doctor opens, click Start, and then select your printer.
  • If your printer is not in the list, turn it off and on, and then click Retry.
  • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  • If a screen prompts you to turn on printer updates, click Yes.
  • If a screen prompts you to make your printer the default printer, click Yes.
  • Try to print.

.Assign a manual IP address to manually connect the printer.

Find the printer IP address to assign it manually.

  • Press the Wireless button and the Information button at the same time.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

HP Printer Static IP Address

  1. Run your Web browser.
  2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
  3. Click the Networking tab.
  4. Under Connections, click Wireless.
  5. Under IP Address Configuration, click Manual IP.
  6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
  7. Click Apply.

You can try steps 2 and steps 4 in this HP document for more assistance:- Click here

 

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Thankyou for your assistance . But i cannot login in to administrator page because i have forgoten User Id & Password 

as it was admin & admin but i have change it and now i wont remember it . is there other way like hard reset or somthing else 

HP Recommended

@Kuldippatel6826

 

Restore network settings to default settings to reset the EWS password

Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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