HP laserjet cm1415fnw. got fiber optic internet. now says requires WPA passphrass that has been chg

[Cadle]

Havce a HP LaserJet CM1415fnw.  I changed to AT&T fiber optics.  Now printer will not work due to WPA authentication method on the P printer was changed from the default setting.  I did not change anything.  I need my printer working.  What do I do?

[Nal_NR]

Hi @Cadle,

Welcome to the HP Support Community. 

I'd like to help!

Restore the factory-set defaults on the printer

1. On the product control panel, touch the Setup button. 

2. Scroll to and touch the Service menu.

3. Scroll to and touch the Restore Defaults button, and then touch the OK button. The product automatically

    restarts.

(Note:: Restoring the factory-set defaults returns all of the product and network settings to the factory defaults, and it also clears the fax header name, phone number, and any stored faxes in the product memory. This procedure also clears the fax phone book, and deletes any pages that are stored in the memory.)

Update the printer firmware

Refer to this HP document for the steps to update firmware:- Click here

Connect the printer to a wireless network using the Wireless Setup Wizard

• From the Home screen, touch the Wireless button.
• Touch the Wireless Menu button, and then touch the Wireless Setup Wizard button.
• The product scans for available wireless networks and returns a list of network names (SSIDs). Select the SSID for your wireless router from the list if it is available. If the SSID for your wireless router is not on the list, touch the Enter SSID button. When prompted for the type of network security, select the option that your wireless router uses. A keypad opens on the control panel display.
• If your wireless router uses WPA security, type the passphrase on the keypad. 
• Touch the OK button, and wait while the product establishes a connection with the wireless router. Establishing the wireless connection can take a few minutes.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Cadle,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @Cadle,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.