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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- HP officejet Pro 8620 stopped dropped from network

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12-23-2022 02:24 PM
This morning my printer was working fine. Now it says it's unable to connect to the wireless router.
Report says "If MAC address filtering is enabled... and then it gives options I don't understand. -- but it was working two hours ago!
On the report it lists the Network name (SSID) correct -- just entered it again.
Than a MAC address 94:57:a5:99:21:d4 (whatever that is)
IP address........... "not applicable", etc.
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I have a meeting to go to later and need to get this fixed to print stuff. Any ideas? Thanks.
12-27-2022 07:28 AM
Hi @Confused30,
Welcome to HP Support Community.
Thank you for posting your query. I will be glad to help you.
I see that you are facing wi-fi connection issues with your HP Officejet Pro 8620 E-All-In-One Printer.
Please follow the steps listed below to restore the printer to its network defaults and then reconnect to the wireless network.
Step 1: Restore the printer to its network defaults.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2. Touch Network Setup.
3. Touch Restore Network Settings.
A message appears stating that the network defaults will be restored.
4. Touch Yes.
Step 2: Re-connect the printer to the network.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).
2. Touch (Settings).
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
5. Follow the display instructions to complete the setup.
You may also refer to this document.
Let me know if this helps.
Take care and have a great day ahead.
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