I have a new router and my eprint stopped working. I could print fine from my iPhone wirelessly with my old hotspot. Now the wireless network test says everything passed. However, the IP address comes up as 0.0.0.0. when I tried to update software it says there is no wireless connection. I don’t know what else to do, as I have followed all the links from virtual assistant to no avail.
I understand your concerns and I would like to help. We need to check few details first and we could try adding the printer as Airprint
- Do you have any Anti-virus software installed on your iPhone? If you do, please deactivate it for now.
- Ensure the printer and the iPhone are connected to the same wireless network.
-Note:- This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
Please check with your Internet service provider if your router is able to forward 'Bonjour packets'. This is very important
Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.
Next ensure your iOS and Printer have the latest updates
Hi. I have asked about bonjour packets, but no reply yet. My router does have 2.4 and 5 capacity. It has the same name for both plus 5G for the one. I always select the one that does not have 5G in the name. I am not sure if that is enough of a difference. I also can’t update the software on the printer due to the fact I can’t connect to the router. My phone is up to date. I will check in again when I get the info about bonjour packets. Thanks!
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