HP printer inkjet 419, unable to connect to wifi after isp change, prompting for custom password

[Rjz2022]

HP printer inkjet 419, unable to connect to wifi after isp change,  its prompting for the custom password. tried wps pin, default pwd 12345678 etc., non of them worked. Tried wifi-direct method EWS option in a browser with ip address but again there it prompts for admin credentials and pwd.

No pin available at the back of the printer. any assistance will be helpful.

[Nal_NR]

Hi @Rjz2022,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with connecting to WIFI.

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Let's reset the network settings on the Printer: ● Press the Wireless button ( ) and the Cancel button ( ) from the printer control panel at the same time, and then hold them for three seconds.

Once done, try connecting the Printer to the Wi-Fi.

You may refer to this Video URL.

If the above steps do not work, I recommend you contact phone support for a hardware check.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Rjz2022]

Thanks but the solution didnt work out, im getting the same issue.

[Nal_NR]

Hi @Rjz2022 ,

We are sorry that the issue was not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name, or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!