HP printer not available when printing from Galaxy Tablet

[pnewton1149]

My Galaxy Tab s7+ has stopped being able to print to my Officejet Pro 8720 over my wireless network. In the past I sometimes got the message "This printer isn't available right now" but after a short wait the page preview would be shown and I could print the page. Now the unavailable message stays on and I can never print.

I recently upgraded to Windows 11, not certain that this problem wasn't already occurring before the upgrade. Also, I have noticed that printer had started to print very slowly from any computer even before the Win11 upgrade.

Any suggestions? I have run various HP and Windows troubleshooters with no luck.

[Echo_Lake]

@pnewton1149

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Did you make any changes to the settings of your Printer prior to the issue?
• Are you able to make copies from the printer?

While you respond to that, let's try these steps: 

Restart your printer, router, and mobile device

1. Turn off the printer, and then turn it on again.

2. Disconnect the power cable from the router, wait ten seconds, reconnect the cable, and then wait for the internet connection to complete.

3. Turn off your phone or tablet, and then turn it on again. If the issue persists, follow the next steps.

Make sure the print spooler is clear on your Android smartphone or tablet.

1. In the Settings menu, tap Apps or Applications.

2. Tap the More icon , and then tap Show System Apps.

3. Tap Print Spooler. If Print Spooler is not an option, tap Storage, and then tap Print Spooler.

4. Tap Clear Data or Force Stop.

5. Restart your mobile device. If the issue persists, follow the next steps.

Make sure the HP Print Service Plugin is installed and you have selected an active printer.

1. Install the HP Print Service Plugin.

2. Check the box to agree to the terms, tap Start, and then close the app.

3. Open the file format you want to print.

4. Tap the More icon , and then tap Print.

   This printer isn't available right now with error displays. Ignore the error.

5. Tap the down arrow in the upper-right corner, and then select the available printer name that is not greyed out.

6. If necessary, change any settings, and then tap the Print icon.

7. Select the HP Print Service Plugin option, tap OK, and then the document or photo prints.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.