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‎08-22-2025 10:58 AM

HP Recommended

HP printer says my new wireless Verizon Internet Gateway box is not compatible.  The new Internet Gateway is capable at 2.5, 5 and 6 ghz speeds.  The printer is suppose to select the speed automatically.  I doubt this printer is capable of using the 6 ghz speed.

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1 REPLY 1

‎08-25-2025 06:43 AM

HP Recommended

Hi @BoscoBear 

 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

 

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

May I know if you are using the printer with a computer or a phone?

If using with a computer which operating system is installed on your computer? If using a phone, is it an iPhone or Android?

 

What is the status of your printer's wireless light, is it blinking or steady?

 

The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

 

I am an HP Employee.
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