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‎05-22-2023 04:12 PM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer

^HP send me emails saying the printer is offline. In instant ink it says "Unable to connect to the printer.
Check your connection and try again later." But it routinely updates the page count. And an up to date print history. Is this just another example of lousy HP software or firmware?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-23-2023 10:57 AM

HP Recommended

Just ignore these email(s).

 

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

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6 REPLIES 6

‎05-23-2023 08:17 AM

HP Recommended

Hello @Mashala ,
Welcome to the HP Support Community!

 

How do I fix a Printer not connected to the internet message? 

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
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‎05-23-2023 08:57 AM

HP Recommended

To emphasise: it is connected, HP Instant Ink is logging pages printed OK, but Instant Ink says 'can't connect' even when it obviously has connected to count the pages. Hopeless 

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‎05-23-2023 09:26 AM

HP Recommended

@Mashala 

 

When are pages counted? 

 

View your page count and payment history

  1. Sign into your account:

  2. Click HP Instant Ink, then Print and Payment History in the left menu.

Can you log in?

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
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‎05-23-2023 10:35 AM

HP Recommended

No problem logging in and viewing history etc. It's just the email saying it's not connected, and Instant Ink saying can't connect. I think it's working OK apart from these daft messages. 

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‎05-23-2023 10:57 AM

HP Recommended

Just ignore these email(s).

 

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No

‎05-25-2023 09:11 AM

HP Recommended

As expected, it was an HP software glitch which appears to have corrected itself

1 person found this reply helpful
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