HP sends me a message saying my printer needs attention what do they want me to do?

[Lg56]

Hp sent a message several times recently saying my printer needs attention.  What sort of attention?  thank you for your help.

[A_Gayathri]

Hi @Lg56 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are HP sends a message saying your HP OfficeJet Pro 9018 All-in-One Printer needs attention, it usually indicates that there might be an issue that requires your action. 

Here are some common reasons why you might receive such a message:
 

• Low or Empty Ink Cartridges: The printer might be running low on ink or one of the cartridges is empty. You may need to check the ink levels and replace any cartridges that are low or empty.
• Paper Jam: There could be a paper jam in the printer. Open the printer and check all paper paths and remove any jammed paper.
• Paper Tray Issues: The printer might not be detecting paper in the tray or there could be a problem with how the paper is loaded. Make sure the paper is properly loaded and aligned in the tray.
• Connectivity Issues: The printer may not be connected properly to your network or computer. Check the WiFi or cable connections and ensure that the printer is connected to your network and is online.
• Printer Error Messages: There could be a specific error code or message displayed on the printer screen that needs addressing. Check the printer’s display panel for any error messages or warnings.
• Firmware or Software Updates: The printer may require a firmware update or there might be updates available for the HP printer software on your computer. Update the firmware on an HP printer
   

To find out exactly what attention your printer needs:

• Check the printer’s control panel for any error messages or notifications.
• Open the HP Smart app on your computer or mobile device to see if it provides any specific details about the required action.
• Log into your HP account (if you have one) and check for any notifications or messages regarding your printer.

Refer to this document:  HP OfficeJet Pro 9018 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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