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‎09-14-2021 08:28 PM - last edited on ‎09-15-2021 05:54 AM by Retired

HP Recommended
Product: HP 8025e
Operating System: Microsoft Windows 7 (64-bit)

I bought a 8025e injet pro color all in one printer and have had it a year and 16 days and it stopped printing color. I was told I had 2 years service on it. Tried to contact someone to get it replaced or fixed and was told I had only 1 year and that it could not be fixed  "JUST BUY A NEW ONE".  Can not seem to get anyone to help me just the run around and spent almost 5 hours of my time on phone, Kept getting transferred from one department or person to another. No one knows what anyone else is doing. Had to keep repeating myself with each transfer?????? I have been a loyal HP user desktops, laptops and printers in the past nut not anymore!!!!! I will be sure and tell all my friends (and any site dealing with HP) how poor the printer service is from HP. Never again will I buy an HP printer.

 

Category:
1 REPLY 1

‎09-16-2021 01:39 PM

HP Recommended

@bslacum

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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