HP web services is not enabling saying " internal processing error"

[wd30]

Hello,

I have HP Laserjet pro CM1415fnw, HP color laserjet pro MFP 3301cdw, HP Laserjet pro MFP M227fdw  printers. Trying to enable web services and set up HP ePrint, but HP web services is not enabling saying " internal processing error". I checked the firmware upgrade and update, Connection to internet, Restart printer, device and router. Tried every solution available on internet. Nothing Worked. Can anyone help?

[ShlomiL]

Hi,

For the CM1415fnw specifically, note that Web Services are no longer supported, as listed within the Confirming a printer supports Web Services section below:

https://support.hp.com/us-en/document/ish_9233907-9233957-16

For the LaserJet Pro MFP 3301cdw printer, please ensure the latest firmware is installed by using the latest Update utility from any Windows PC and check if you may see any difference then:

https://support.hp.com/id-en/drivers/swdetails/hp-color-laserjet-pro-mfp-3301-3304-3388-printer-seri...

For the M227fdw printer also make sure the latest fir,ware is installed and check if you may see any difference then:

https://support.hp.com/rs-en/drivers/swdetails/hp-laserjet-pro-mfp-m227-series/model/9365386/swItemI...

If you see no difference, try setting a manual DNS and check if you may see any difference then.

From the printer webpage select the Networking tab, there select Network Identification and try using an alternative DNS server, check if you may see any difference then, set the Primary DNS address as 8.8.8.8 and the Secondary address as 8.8.4.4.

Apply the changes, restart the printer and check if you may see any difference then.

Note: To locate the IP Address of the printer webpage click the Network icon and then the active connection type and the IP Address will be shown, from any browser connected to the same network type the IP address to access its page.

If none of above helps, did the issue began with all printers altogether?

May you had any network changes in any nearby time, such a router replacement, any network changes?

Are the printers connected via a Wired Network or a Wireless connection?

Shlomi

[wd30]

Thank you for your reply. 

All printers firmware and drivers are updated, I rechecked it too. Nothing Changed, still the same.

No, There is no change in network. Printers are connected wirelessly to the network. I tried changing the DNS to manually for both IP addresses.

Primary: 1.1.1.1

Alternate: 1.0.0.1

Then, 

Primary: 8.8.8.8

Alternate: 8.8.4.4

Nothing has worked until yet.