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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
2875DW
Microsoft Windows 10 (64-bit)

Updated my WiFi, now I need to reconnect the printer. Setup utility doesn't work, and HP connect doesn't detect it via USB. Tried everything virtual assistant suggested, but I can't contact HP because my serial number is not accepted by HP, I've entered it several times and I'm sure there's no typo because I got the S/N from the network connection printout from the printer itself. How do I get in touch with someone who can help me?

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