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Common problems for Connectivity Issues
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‎10-28-2024 12:35 PM

HP Recommended
Operating System: iOS

My printer has been offline for several weeks now. First had the e0 error due to low print cartridge ink. Since the printer is offline, the instant ink subscription wasn’t picking up the low cartridge. I bought the ink separately and replaced both and that error is gone however the blue wifi light still blinks. I’ve held down the cancel and wifi buttons and tried to go through the printer setup again using the HP Smart app.  The app shows the printer, enter network password and then errors out. I’ve restarted the router and unplugged the printer from the outlet. Any suggestions?

 

Thank you,

Kenny 

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9 REPLIES 9

‎10-28-2024 12:40 PM

HP Recommended

Hello @Nolejag15 , how are you ?

 

Please, try the procedures below:

 

https://support.hp.com/us-en/document/ish_2026537-1681507-16

 

Best regards

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‎10-28-2024 12:49 PM

HP Recommended

I have tried the steps and still not able to get it connected. After hiding the printer in the HP Smart app, the printer no longer shows when opening the app where it would say offline. Any other suggestions?

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‎10-28-2024 01:03 PM

HP Recommended

Hello @Nolejag15 

 

Install the basic Windows driver.

Check if it will install.

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
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‎10-28-2024 01:35 PM

HP Recommended

Are you saying to connect the printer to a laptop? The only way to connect it is using USB cable as it doesn’t have network port. Trying to understand your comment about install basic windows driver. 

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‎10-28-2024 01:38 PM

HP Recommended

Hello @Nolejag15 

 

That's right!

I ended up not expressing myself correctly, do it via USB cable so we can see

 

Best regards

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‎10-29-2024 12:30 PM

HP Recommended

I hooked up the printer using the USB port and it prints fine. Do I still need to load the driver? If so, what’s the process for that. Also, the diagnose and repair tool doesn’t see any issues.  

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‎10-30-2024 05:59 AM

HP Recommended

Hello @Nolejag15 

 

You don't need a driver via USB. It works correctly.

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
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‎10-30-2024 06:12 AM

HP Recommended

I’m still not able to connect to wifi to print though so my issue mentioned still isn’t resolved. Appreciate your help with this. 

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‎10-30-2024 07:10 AM

HP Recommended

Hello @Nolejag15 


Regarding Wi-Fi, you need to test it on another network to see if it connects.

If it doesn't connect the same way, you'll need to ask for technical assistance for the printer.

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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