HP2755e offline, have followed all tutorials with no solution

[gracey5201]

I am so frustrated. 

My new-ish HP2755e went offline and I can't seem to figure out how to get it back online. I've tried the Print and Scan Doctor, HPSmart, and any tutorials I can find from HP.com. I'm afraid I won't be able to explain what I've done well enough for someone to help me. I got a WPS Pin, but no instructions on how to use it.

HPSmart shows it as offline, when I do the diagnose function, it says it finds no problems. 

Wireless Start Guide says to hold the Wireless button on printer and it will start flashing. Did that, it is flashing. Pressed WPS button on router. Nothing. 

Pressed Wireless and Info button, printed reports say to press Wireless and Cancel. Did that, says to go to HPSmart and follow instructions. See above for HPSmart. 

Any suggestions? 

[greenturtle]

Hi,

Thanks for using the HP Support Community.

Try this to restore the wireless back to defaults and use HP Smart to setup the printer again.  

These resources will be useful.

Restore wireless to defaults:

https://www.youtube.com/watch?v=NHq_83JIy4A

Connect using HP Smart app:

https://www.youtube.com/watch?v=VD1YaFTaSHs

Connect with HP Smart on Win 10 (example):

https://www.youtube.com/watch?v=kRzEcKkwQlc

Hope that helps!