HP3733

[SamG48]

Moved house and have a new router.  Printer recognises the wi-fi, laptop sees printer but when I try to print it says printer not connected to internet.  Have tried everything that has been suggested from deleting everything including HP software and starting again to checking router settings.  The orange light on the printer is still flashing and I still cannot print.  I am currently studying and really need the printer to work.  Any help would be very gratefully appreciated, thank you.

[sandytechy20]

@SamG48

Welcome to the HP support community.

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Assign a manual IP address and that should fix the issue.

Find the printer IP address to assign it manually.

1. Print a Network Configuration Page to make sure that the printer is on the same network as the computer. On the printer's control panel, press the Wireless button and the Information button at the same time. Both a Network Configuration Page and a Wireless Network Test Report print.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.