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‎08-05-2021 08:53 AM

HP Recommended
Product: Deskjet 3760 cn13r8p1gj
Operating System: Microsoft Windows 10 (64-bit)

Hello

can anybody help got a new printer deskjet 3760 cant get it to connect to wifi

press the wifi button on top it starts to flash but goes off after a short while

the printer works fine with usb lead 

thanks

holds673

Category:
1 REPLY 1

‎08-08-2021 10:36 AM

HP Recommended

Hi @holds673,

 

I'd like to help!

 

To assist better -

 

  1. Are you trying to connect your printer to your home network or public network?
  2. I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
  3. What is the distance between the router and the printer?
  4. Is there antivirus software installed on your Mac?

Meanwhile, you may try Changing from a USB to a Wireless Connection

 

Change the connection type with the HP Printer Setup & Software utility or with the HP Smart app for Windows 10. Leave the USB cable connected until you are prompted to disconnect it.

  • HP Printer Setup & Software utility: Search Windows for 'HP', and then click the name of your printer in the results to open HP Printer Assistant. Click Utilities or Tools in the top menu bar, click Printer Setup & Software or Device Setup & Software, and then click Convert a USB connected printer to wireless to launch the utility.

    Figure : Convert a USB connected printer to wireless utility in HP Printer Assistant

    Convert a USB connected printer to wireless utility in HP Printer Assistant

  • HP Smart app: On the app home screen, look for a Make printing easier by connecting your printer wirelessly message at the top of the window. If it displays, click Learn More to start the guided conversion.

    NOTE: 

    If the message does not display, use the method to convert the connection through the HP Printer Setup & Software utility.

    Figure : Set up the printer wirelessly in HP Smart

    Set up a new printer feature in HP Smart

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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