HP3830 will not print unless troubleshooter initiated

[wingtips]

I posted this a while ago and life got in the way.

Product: HP OfficeJet 3830 All-In-One Printer

I get an Error Message that the printer needs intervention.  At first, I thought it was a driver problem on my tower but I tried to print on my laptop, both running win 10, and received the same error message.  This leads me to think it is something in the printer.  If I run the Printer Troubleshooter, the application runs to completion and the print job is completed.  There is no error found with the troubleshooter. The Firmware version is SPP5FN2223AR.

I just ran a printer Status Report with no problem.

Any suggestions?

The Printer Status indicated "Attention Required" but no clue as to what needs to be done.  I have uninstalled the HP Smart and the driver applications, rebooted the PC and re-installed both applications.  This happens mostly when printing from an Adobe application but I have also seen this on printing from Yahoo email.

This time I'll watch for replies.

Wingtips

[wingtips]

Today I wanted to print from my ACER laptop running Win 10 using the wireless network.  The application was Open Office Text.  The print function opens and I selected Print.  Nothing happened so I ran the Printer Troubleshooter.  It found no error.  I Powered OFF the printer with the Power Button then waited 30 seconds and powered ON the printer.  After the initial boot sequence the page I wanted printed with no intervention on my part.

This non-functioning printing is from two different PC's and two different applications.

I have check and installed all the latest updates as well as re-installing the HP SMART application and the driver.

What is the problem?