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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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Hi @Tltanner39,
With a new router, the printer is still looking for your old network, so it needs to be put back in setup mode and connected to the AT&T Internet Air network.
- With the printer on, press and hold the Wireless and Cancel buttons together for about 5 seconds, until the Power button blinks.
- Wait for the Wireless light to blink blue.
- Open the HP app (formerly HP Smart) on your phone or computer, choose Add printer, select your DeskJet 4100e and enter the new Wi-Fi password.
Tip: Internet Air often combines 2.4 GHz and 5 GHz under one network name. If setup fails, keep the printer within a few feet of the receiver, or enable a separate 2.4 GHz network in the AT&T Smart Home Manager app and try again.
Let me know how it goes.
I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
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