HP6022e printer not connecting to wireless router after internet provider changed

[rsr1123]

Not able to connect my printer to wireless once i changed the router. Tried all the stuff like pressing information button the wireless and then WPS.Super frustating and would never recommend this to anybody  

[A_Gayathri]

Hi @rsr1123,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand how frustrating this situation can be, especially after trying all the usual steps. Let's go through some troubleshooting steps to help reconnect your HP ENVY 6022e printer to the new router.
 

Steps to Reconnect the HP ENVY 6022e to WiFi:

Restart Your Printer and Router:

• Power off your printer and unplug your router for about 30 seconds.
• Plug your router back in, wait for it to fully reboot, then turn your printer back on.

Factory Reset the Printer's Network Settings:

• Press and hold the Wireless button (or WiFi button) on your printer until the Wireless light starts blinking.
• This will reset the printer's network settings to default.

Connect the Printer Using HP Smart App:

• Download and install the HP Smart app from the App Store on your Mac (if you don’t have it installed already).
• Open the HP Smart app and select Set Up a New Printer.
• Follow the on-screen instructions to connect your printer to the WiFi network. You will need to have your new router’s WiFi password handy.

Use a USB Connection for Setup:

• If the printer still doesn't connect wirelessly, connect it to your Mac using a USB cable and open the HP Smart app.
• Set up the WiFi connection through the app, which will configure the printer over the wired connection and then reconnect it wirelessly.

Check Router Settings:

• Ensure that your new router's 2.4 GHz WiFi band is enabled, as many printers don’t support 5 GHz connections.
• Disable MAC address filtering or other security features on the router that might block the printer from connecting.

Update Printer Firmware: Update the firmware on an HP printer

• Check if your printer's firmware is up to date by connecting it to your Mac via USB and checking for updates through the HP Smart app.

Refer to this document: HP ENVY 6022e All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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