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‎01-19-2025 02:47 PM

HP Recommended
Product: HP ENVY 6455e All-in-One Printer
Operating System: Microsoft Windows 11

Hello, I am trying to print #10 envelope with HP6455e printer and font comes out shattered.  This printer does not have a USB port.  I read in this forum where that was a solution with another model printer.  All my laptop and printer drivers are up to date.  not sure what else to try.  thank you in advance. 

Category:
1 REPLY 1

‎01-21-2025 10:57 AM

HP Recommended

Hi @gc2025,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I understand you're experiencing an issue with printing on envelopes on your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 

Do you have the same issue when you make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

 

Please follow the steps below to fix the issue.

 

A) Perform a power drain.

 

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

 

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

 

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

 

D) Install the printer software by clicking on the link again and let me know if that resolves the issue.

 

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a good day

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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