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‎03-27-2022 01:08 PM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: macOS 12.0 Monterey

I have had my printer for a couple of years without any issues. I was printing on Friday fine. Now it won't see my internet. I have turned the printer and the router on and off. The wifi is working fine on other devices but the printer will not see it. It can see other neighbours networks just not mine. How can I get it to work again?

Category:
2 people had the same question
1 REPLY 1

‎03-30-2022 01:22 PM

HP Recommended

@ArchRumble

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Let's reset the network settings on the Printer:

 

To restore the printer to the original network settings 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes. 5. Print the network configuration page and verify that the network settings have been reset.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day! 


I am an HP Employee

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