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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
PaulXu
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HP8025e Internet Connection

HP Recommended
HP OfficeJet Pro 8025e All-In-One
Microsoft Windows 10 (64-bit)

I have connected my printer to WIFI (TP-Link Deco as mesh extenders, connected to 3G/4G router Archer MR600), I also registered for Instant Ink.

 

Constantly receive message that my printer is not connected to internet - it also happens whenever I try to click on Instant-Ink in HP smart, have deleted WIFI and reconnected several times, it simply doesn't help.

 

Look forward to getting some expert advises, thank you.

 

Paul

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Jay_G24
HP Support Agent
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Hi @PaulXu,

 

I'd like to help!

 

I understand you are receiving "printer not connected to the internet" error

 

The router is probably not configured in the bridge mode. This could be a NAT issue which means multiple routers are handing out IP addresses and causing a conflict. Bridge mode means the router acts as purely an access point and not a router. I'd recommend you contact ISP to resolve an error.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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