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HP Recommended
HP Officejet Pro 8630
macOS 11.0 Big Sur

Been using my HP Officejet Pro 8630 without a problem for 5 yrs, suddenly does not recognise my wireless network (which it has been using for about 9 months without a problem). Using a Mesh system which I had to use to improve connectivity in the house. Any solutions out there ? Have turned machine on / office, checked for any firmware updates, still no luck.

1 REPLY 1
HP Recommended

@Simon56, Welcome to the HP Support Community!

 

I understand you are facing connectivity issues with the printer. Let us try these steps:

 

  • Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
  • The routers are probably not configured in bridge mode.  Multiple routers are handing out IP addresses and cause a conflict in the Mesh network. Bridge mode means the router acts as purely an access point and not a router. Check with your Internet service provider about the same.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

KUMAR0307
I am an HP Employee

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