HP8710 Won't print via wireless connection

[MikeLSTAM]

I've had my HP OfficeJet Pro 8710 for several years and have had no wifi issues until today. Printer works fine with Ethernet cable.

The printer can connect to our WiFi but computer keeps saying "Printer Offline".   I've tried:

- Restarting the printer

- Restarting the wifi router

- Resetting the printer to factory defaults

- Manually entering the network details

Printer details are:

Product Name HP OfficeJet Pro 8710
Firmware Version WBP2CN2337BR

[Nal_NR]

Hi @MikeLSTAM,

Welcome to the HP Support Community. 

I'd like to help!

Excellent description and a great diagnosis. It is greatly appreciated.           

Let's perform a semi-full reset to restore the printer back to its original settings and see if that works. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

If the steps do not work, the printer may need service. 

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!