HPENvy Printer won't connect to my new Sky router

[Dawniepm]

Hi there - I've recently upgraded my Sky broadband router. My HPEnvy series 5530 can see the router but won't connect when the password is added. 

I've done a network reset. I've tried using the WPS button on the side of the router. I've pulled out the power cable. Now at a complete loss as to what to try next. Could you please help?

Thank you in advance  

[Betty0610]

@Dawniepm

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!