HPEnvy 6055e refuses to connect to my new Quantum Fiber internet

[cshines]

HPEnvy 6055e refuses to connect to my new Quantum Fiber internet. Help??? I've restarted everything, pushed all the buttons it tells me to push on the printer and the router, it's blinking purple right now, but It won't open anything to allow me to tell it which network to connect to!!!

[Raj_05]

Hi @cshines,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy 6055e is blinking purple, it means it's in Wi-Fi setup mode but not yet connected to a network. Since you've tried restarting everything and it's still not connecting, here are a few steps to troubleshoot.

Check Wi-Fi Settings:

• Ensure that your Quantum Fiber network is operating correctly and that other devices can connect to it without issues.

Use the HP Smart App:

• Download and install the HP Smart app on your smartphone or computer if you haven’t already.
• Open the app and select "Add Printer" or "Set Up a New Printer."
• Follow the on-screen instructions to connect the printer to your new Wi-Fi network. The app should guide you through selecting your Quantum Fiber network and entering the password.

Manually Connect Using WPS:

• If your router supports WPS (Wi-Fi Protected Setup), you can use this method.
• Press the WPS button on your router.
• Within 2 minutes, press the WPS button on your printer (this might be a dedicated WPS button or you may need to navigate through the printer’s menu to initiate WPS setup).

Check for Firmware Updates:

• Make sure your printer's firmware is up to date. Sometimes, updating the firmware can resolve connectivity issues.
• You can check for updates through the HP Smart app or on the HP support website.

Verify Network Details:

• Ensure your Quantum Fiber network is using a compatible frequency (2.4 GHz or 5 GHz). Some printers have trouble connecting to 5 GHz networks.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[cshines]

I'm sure its a 5G network....is there anything I can try to get through that specifically?

[Raj_05]

Hi @cshines,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support