HTTPS certificate works fine on Edge but not Chrome

[Ralphy111]

Dear Community,

I exported the self-signed cert from the printer's web browser and deployed it via GPO to all client computers. 

On Google Chrome, when I visit the printer's gui I get "Your connection is not private, NET::ERR_CERT_COMMON_NAME_INVALID.

But when I visit the GUI on Edge, it doesn't throw an error and says the connection to the server is encrypted. All clients use Google Chrome and not Edge so I would like to fix this.

Please advise.

Thanks.

[Ralphy111]

Looks like I need to add the IP address to the subject alternative names. Anyone know how I can do this? Or if there is a much easier way (work around) that would be appreciated.

[KrazyToad]

@Ralphy111

Welcome to HP Community

I have gone through your Post and would like to help

Try clearing the browsing history and ensure you have the latest Google Chrome updated

• Open Chrome and click on the menu (the three vertical dots in the top right hand corner of the browser).
• In the dropdown menu, click Settings.
• Toward the end of the page, click on advanced.
• In the “Privacy and security” box, select “Clear browsing data”.

Also follow the instructions in this Link: https://support.google.com/gsa/answer/2688801?hl=en

Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Ralphy111]

Hi KrazyToad,

Thank you so much for your response. I will give it a try and respond back when i've gone through your instructions.

Thanks!

[Ralphy111]

Hello again,

I've cleared my Cache on Google Chrome but it didn't help.

I looked at the instructions in that link but it seems to want me to login to the admin console which is only for G Suite users (unless I am confused).

Thanks!

[KrazyToad]

Thank you for keeping me posted

At this point I suggest you contact HP Support in your region for further assistance

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

[Ralphy111]

Thanks so much for trying.

I already asked them and they said to contact google support..

I'll continue trying to figure the issue out...

Thanks again.