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‎04-14-2025 12:36 PM

HP Recommended

HP Officejet pro 8600 printer failure message - tried HP Smart no luck

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1 REPLY 1

‎04-15-2025 05:53 AM

HP Recommended

Hi @garryfv,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The "Printer Failure" or "Problem with Printer or Ink System" error on your HP Officejet Pro 8600 can be caused by a variety of issues, including faulty cartridges, a clogged printhead, or even internal hardware problems. Since you've already tried some troubleshooting steps, here are additional steps you can take.

 

Reset the Printer

  • Unplug the printer while it is still on.
  • Wait for at least 60 seconds.
  • Plug the printer back in and turn it on.

Check the Ink Cartridges

  • Ensure that the cartridges are correctly installed and seated.
  • Remove and reinstall the cartridges to ensure proper contact.
  • Inspect the cartridges for any visible damage or ink leakage.
  • Clean the electrical contacts on the cartridges and inside the printer with a lint-free cloth and a bit of distilled water.

Clean the Printhead

  • Remove the printhead from the printer (if possible).
  • Gently clean the printhead contacts with a lint-free cloth moistened with distilled water.
  • You may also soak the printhead in warm, distilled water for about 10 minutes to dissolve any dried ink.
  • Allow the printhead to dry completely before reinstalling it in the printer.

Perform a Semi-Full Reset

  • On the printer's control panel, navigate to Settings > Printer Maintenance > Restore > Restore Factory Defaults.
  • This will reset the printer to its default settings.

Update Printer Firmware

  • Ensure that your printer firmware is up to date. You can do this by visiting the HP website, searching for the latest firmware for your model, and following the instructions to install it.

Try Another Set of Cartridges

  • If possible, try using another set of cartridges, preferably a brand new set, to rule out any issues with the current cartridges.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

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