Have a HP 3772 & can not print from my laptop nor my cell phone. My laptop does not find my printer

[Terri116]

Had loaded the HP smart app on my phone & laptop. Since I was having trouble with the printing issue, I uninstalled the HP smart app on my laptop & was going to reinstall. When I go to the play store for the app, it says it unable to install on my laptop. At a loss as how to resolve.

[Max3Aj]

@Terri116, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Here's a step-by-step plan to help get your HP DeskJet 3772 working with both your laptop and phone:

Step 1: Restart Everything

1. Turn off your printer.
2. Restart your laptop and phone.
3. Unplug your router (wait 30 seconds) and plug it back in.
4. Turn the printer back on after your Wi-Fi is up.

Step 2: Reinstall HP Smart on Your Laptop

If the Microsoft Store (not the Play Store – that’s for Android) isn’t letting you install HP Smart, try this:

1. Go to the HP Smart download page.
2. Download the installer directly for Windows.
3. Right-click the installer > “Run as administrator.”
4. Install and open HP Smart, then try to add your printer again.

If the Microsoft Store gives errors:

Run this command in PowerShell as Admin to reset the store:

• wsreset.exe

Then try again.

Step 3: HP Smart on Your Phone

1. Make sure Bluetooth and Wi-Fi are enabled.
2. Open HP Smart.
3. Tap “+” or “Add Printer”, then choose your DeskJet 3772 from the list.
4. If it doesn’t show up, go to the printer and:

• Press and hold the Wireless and Cancel buttons until the wireless light starts blinking. This resets wireless.
• Then try adding it again in HP Smart on your phone.

Step 4: Make Sure the Printer Is on the Same Wi-Fi

• Ensure both your laptop/phone and printer are on the same 2.4GHz Wi-Fi network.
• Avoid guest networks or using mobile hotspots.

Step 5: Try Printing

• Once the printer is added to HP Smart:
• Try printing a test page from both your laptop and phone. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support