Help! Only printing first page! What is going on?

[underdoggerel]

My OfficeJet 4650 alol of a sudden just started to only print the first page of printing jobs. It's set up to print all pages. Can you help? I haev tried deleting and reinstalling the driver, turning everything off and on, and  running hp's diagnostic thing.

Sigh.

[TEJ1602]

@underdoggerel, Welcome to HP Support Community!

To be able to assist you better, I'd like to know the following-

• What happens when you make photocopies on the printer?
• What is the Operating System installed on the computer?
• How is the printer connected to the computer?
• Which application are you trying to print from?

Keep me posted for further assistance.

[underdoggerel]

Hi, thanks so much for responding!

• What happens when you make photocopies on the printer?

I only did a one page copy, but it came out ok. Should I do a two page autofeed copy?

• What is the Operating System installed on the computer?

Windows 10

• How is the printer connected to the computer?

Wireless

• Which application are you trying to print from?

PDFs, Word (when I try and print from word, it can't connect to the printer)

[TEJ1602]

@underdoggerel

Thanks for replying!

Follow the steps below to isolate and resolve the issue-

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printing/scanning issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Check the printer driver settings. Refer to the document for help- HP Printers - Print Driver Settings Guide (Windows)

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing.

If you still have issues, try the Windows built-in drivers. Follow the steps below:

•   Uninstall the printer drivers. Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help

Additionally, if the printer is connected wireless, follow the steps below-

1.  Select “Start” and type “printers” in the search box. 

2.  Choose “Printers & scanners“. 

3.   elect “Add a printer or scanner“. 

4.  Wait for the “The printer that I want isn’t listed” option to appear, then select it. 

5.   Select “Add a printer using a TCP/IP address or hostname” , then select “Next“. 

6.   select “TCP/IP Device” in the “Device type” list. 

7.  Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.  

8.  Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.

Try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[underdoggerel]

I am a little freaked out about deleting things like drivers. I had a bad experience in the past. I understsand that I'm no longer under warranty, but could I buy one-time fixing service?

[TEJ1602]

@underdoggerel

Yes, it is possible to get one-time paid support.

Please reach out to HP Support in your region for remote assistance.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!