Help my printer won't connect to home wireless network after working for years

[Martyo2]

After a few years of smooth printing my printer no longer connects to my wireless home network!! I have tried everything! On print out it says under diagnostic results- Settings- No filtering FAIL- I presume this is MAC filtering.

I've Turned off printer turned off BT Home Hub, removed printer completely from network in advanced settings of my Home Hub and tried to reinstall etc etc HELP!!!!!!!!!!!!

[Kumar0307]

@Martyo2, Welcome to the HP Support Community! I’m here to help.

I understand the printer is not connected to the wireless network. 

• How far is the printer located from the WiFi router?
• Restart the router, the printer, and the iOS device

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

• Make sure the printer and the iOS device are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

• This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK
• If MAC address filtering is enabled, add the printer to the allowed list. Or, disable MAC address filtering on the router.

For more info, refer to - HP printer setup (Apple AirPrint for iPhone, iPad)

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Martyo2]

Kumar this looks very helpful and wish I would have looked at this further but I went and bought myself a new HP printer. The old one does work if I plug it directly into the router. 

[Kumar0307]

@Martyo2

I understand. Glad to know you have a working printer now.

Keep me posted for any other assistance.