Help with WiFi and other missing icons

[HeatherS115]

WiFi, fax, scan, email, etc icons are all missing from my HP OfficeJet 3962.  I usually printer from my phone and was unable to.  When I hit the WiFi button, it says “this feature has been disabled. Contact the person who set up the printer.”  I deleted the printer from my laptop and attempted to set up the printer again to see if that would  resolve the issue.  I have tried restoring, unplugging and diagnostics on the printer with the laptop.  Nothing has helped, thus far.  Please help to resolve the issues.  Thank you!  

[Kuroi_Kenshi]

Hi @HeatherS115,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Administrator Settings:

• If the printer indicates that the WiFi feature has been disabled, it might have been turned off by an administrator.
• Access the printer’s Embedded Web Server (EWS) by entering the printer’s IP address into a web browser.
• Navigate to the Network or Security settings to ensure WiFi is enabled.

Restore Network Settings:

• Restore the printer’s network settings to factory defaults:
  • On the printer control panel, navigate to Setup > Network Setup > Restore Network Settings.
  • Confirm the restoration process.

Reconnect WiFi:

• Reconnect the printer to your WiFi network:
  • On the printer control panel, navigate to Setup > Network Setup > Wireless Setup Wizard.
  • Follow the prompts to reconfigure the WiFi connection.

HP Smart App:

• Use the HP Smart App to reconfigure your printer:
  • Download the HP Smart App on your mobile device or computer.
  • Follow the app’s instructions to add and configure your printer.

Check Software Updates:

• Ensure your printer firmware and software are up-to-date:
  • Visit HP’s driver support page to check for and install any available updates for your printer model.

Uninstall and Reinstall Printer Driver:

• Remove and reinstall the printer driver on your computer:
  • Go to Settings > Devices > Printers & scanners.
  • Locate your printer, select it, and then choose Remove device.
  • Restart your computer.
  • Go to the HP website and download the latest drivers and software for your printer model, then reinstall them.

I hope this helps.

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Best regards,