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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Help with WiFi and other missing icons

Create an account on the HP Community to personalize your profile and ask a question
03-29-2025 11:12 AM
WiFi, fax, scan, email, etc icons are all missing from my HP OfficeJet 3962. I usually printer from my phone and was unable to. When I hit the WiFi button, it says “this feature has been disabled. Contact the person who set up the printer.” I deleted the printer from my laptop and attempted to set up the printer again to see if that would resolve the issue. I have tried restoring, unplugging and diagnostics on the printer with the laptop. Nothing has helped, thus far. Please help to resolve the issues. Thank you!
03-31-2025 03:45 AM
Hi @HeatherS115,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your printer!
We're thrilled to have the opportunity to assist you and provide a solution.
Try these steps:
Check Administrator Settings:
- If the printer indicates that the WiFi feature has been disabled, it might have been turned off by an administrator.
- Access the printer’s Embedded Web Server (EWS) by entering the printer’s IP address into a web browser.
- Navigate to the Network or Security settings to ensure WiFi is enabled.
Restore Network Settings:
- Restore the printer’s network settings to factory defaults:
- On the printer control panel, navigate to Setup > Network Setup > Restore Network Settings.
- Confirm the restoration process.
Reconnect WiFi:
- Reconnect the printer to your WiFi network:
- On the printer control panel, navigate to Setup > Network Setup > Wireless Setup Wizard.
- Follow the prompts to reconfigure the WiFi connection.
HP Smart App:
- Use the HP Smart App to reconfigure your printer:
- Download the HP Smart App on your mobile device or computer.
- Follow the app’s instructions to add and configure your printer.
Check Software Updates:
- Ensure your printer firmware and software are up-to-date:
- Visit HP’s driver support page to check for and install any available updates for your printer model.
Uninstall and Reinstall Printer Driver:
- Remove and reinstall the printer driver on your computer:
- Go to Settings > Devices > Printers & scanners.
- Locate your printer, select it, and then choose Remove device.
- Restart your computer.
- Go to the HP website and download the latest drivers and software for your printer model, then reinstall them.
I hope this helps.
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,
Kuroi_Kenshi
I am an HP Employee