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‎06-24-2021 12:40 PM - last edited on ‎06-24-2021 02:55 PM by Retired

HP Recommended
Product: Hp Office jet pro 6960 all in one printer
Operating System: Microsoft Windows 10 (64-bit)

Hi I have an HP officejet pro All in one printer, I can print from Hp Smart but when I want to print from windows 10 document or pdf, I get a message that it is in error condition or error during printing, is there anyone who can help me? mvh Erik

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-03-2021 02:11 AM

HP Recommended 
Hi I found an older version of Hp scan doctor and ran it, it cleared the error and now I can print again from Windows 10, Regards Erik

 

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2 REPLIES 2

‎06-25-2021 02:34 AM

HP Recommended 
I can print a test page from HP Smart and it works fine from another computer. But when I then want to print from my PC and from Windows 10 64 bit then it says the printer is in error mode, or error in printing. I have tried deleting Hp Smart and retrieving it without any help. It's just like it does not finish installing my printer. mvh Erik

 

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‎07-03-2021 02:11 AM

HP Recommended 
Hi I found an older version of Hp scan doctor and ran it, it cleared the error and now I can print again from Windows 10, Regards Erik

 

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