Hidden printer

[Lauren011]

Hi. I have the HP DeskJet 2700e series. I tried to set it up but it said the printer was unavailable on the app. I accidentally pressed hide. Now I can't find the printer. How do I resolve this? Thank you

[Dragon-Fur]

@Lauren011 

Welcome to the HP Community Forum.

Hide actually removes the printer from the application.

In fact, Hide used to be called "Remove".

Meh.

You need to go through and "add" the printer.

Restart everything, including the router that controls your network.

Wait a few seconds more...   ...

Start HP Smart and "Add" your printer into the application.

OR...

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IF you are using Windows,

Restart everything, including the router that controls your network.

No Joy?

Reset HP Smart Application

Reset the HP Smart application - This action removes the app data.

Open Settings > Apps > Apps and Features

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

HP_Smart_Win_Apps-and-Features_ Reset_3

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

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