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‎03-24-2021 09:08 PM

HP Recommended
Product: HP Office Jet Pro 6978 e printer
Operating System: Microsoft Windows 10 IOT

Please give detailed instructions how printer connects to routers SSID and installing and/or updating the software drivers. My goal is to not have to switch between 5Ghz and 2Ghz when using the e print from my devices. Need the 5Ghz band for zoom but when this change was made the e printer no longer see’s my wifi address. 

 

Category:
1 person had the same question
1 REPLY 1

‎03-24-2021 11:19 PM

HP Recommended

Hi,

The printer supports 2.4GHz wireless only and cannot connect to a 5GHz wireless.

 

Please cotnact your internet service provider and enable 2.4GHz wireless as well with a unique SSID, then connect the printer to the 2.4GHz wireless network.

 

Else, connecting the printer with an Ethernet cable to the router could be an alternative.

 

You may find the printer specifications below:

 

Spoiler
Wireless operations are compatible with 2.4GHz routers only

https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c05041012

 

 

Shlomi



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