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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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How 6978 to recognize wifi modem change to 5Ghz band without switching between 2Ghz?

HP Recommended
HP Office Jet Pro 6978 e printer
Microsoft Windows 10 IOT

Please give detailed instructions how printer connects to routers SSID and installing and/or updating the software drivers. My goal is to not have to switch between 5Ghz and 2Ghz when using the e print from my devices. Need the 5Ghz band for zoom but when this change was made the e printer no longer see’s my wifi address. 


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HP Recommended


The printer supports 2.4GHz wireless only and cannot connect to a 5GHz wireless.


Please cotnact your internet service provider and enable 2.4GHz wireless as well with a unique SSID, then connect the printer to the 2.4GHz wireless network.


Else, connecting the printer with an Ethernet cable to the router could be an alternative.


You may find the printer specifications below:


Wireless operations are compatible with 2.4GHz routers only




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