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- Re: How can delete an old HP printer driver in Windows 10 Ho...

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1 REPLY 1
07-16-2021 01:02 PM
Hello @Anth37 ,
Welcome to the HP Support Community!
This is very simple 😉
- Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
- right-click Start, search for "control panel" and open "Programs and Features"
uninstall all HP printer software > via "Programs and Features" - right-click Start, search for "control panel" and open "Devices and Printers"
In the "Devices and Printers" window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.” - Restart the PC
- Close all programs
- Change File-Explorer-Settings:View > Options > "Change folder and search options" > Tab "View"
- enable > Show hidden files, folders and drives
- uncheck > Hide protected operating system files (Recommended)
- search for "HP [printer name]" and delete all this folders
- Empty the TEMP folders
A) C:\Users\[Your user account]\AppData\Local\Temp\
B) C:\Windows\Temp\ system files cannot be deleted! - Restart the PC
Now the old printer including software should be deleted.
Important information:
- Change back the File Explorer settings -
- enable > Don`t show hidden files, folders or drives
- click button > Hide protected operating system files (Recommended)
Hope this helps! Keep me posted.
Andreas
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