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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
guyrogers49
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How do I change router settings to include printer MAC address?

‎03-19-2021 01:24 PM

HP Recommended

No filtering FAIL on test report. How do I change my router settings to include printer MAC?

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TEJ1602
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‎03-22-2021 08:57 AM

HP Recommended

@guyrogers49, Welcome to HP Support Community!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Meanwhile, I'd suggest you check the router settings to see if MAC filtering is enabled and add the printer to the list of allowed devices. If you are not aware of this, it is better to contact your ISP for remote assistance.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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