How do I change the email and password to my printer? I can’t access the old one associated with my!

[Dee-777]

Hello community! I am looking for information on how to reset my printer to a new email and password. I am unable to login because I can’t access the old email and password! I’m getting frustrated. Please help!

❤️

[Raj_05]

Hi @Dee-777,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

To change the email and password associated with your HP printer, you will need to access the printer's web interface. Here are the general steps.

1. Connect your computer to the same network as your HP printer.
2. Open a web browser and enter your printer's IP address in the address bar. You can find your printer's IP address by printing a network configuration page or by checking the printer's manual.
3. Enter your current email and password associated with your HP printer to log in to the web interface.
4. Navigate to the settings section and look for an option to change the email and password. This option may be located under a "Security" or "Account" tab.
5. Enter your new email and password and save the changes.
6. Test the new email and password by trying to print a document or performing a test scan.

If you are unable to access the old email and password associated with your printer, you may need to reset the printer to its factory settings. This will remove all customized settings, including the email and password. You can usually reset your HP printer by pressing and holding the "Power" button for about 10 seconds. However, you should refer to your printer's manual for specific instructions on how to reset it. Once the printer is reset, you can set up a new email and password for it.

I hope this helps. 

Take care and have a good day.

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Alden4
HP Support