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HP Recommended
HP Envy 6055 Printer
Microsoft Windows 10 (64-bit)

I bought the printer 2 weeks ago and used it no problem on a friends network.  I brought it home and cannot find a way to change it to my own network.  Please can anybody help?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please reset the printer and use HP Smart to setup again.

 

This resource will show how to reset the printer wireless:

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

For tips and tricks on the printer, the following resource will be helpful:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk

 

The Envy Pro 6455 is similar to the 6055 except that it comes with a Automatic Document Feeder.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the wireless settings ...
1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please reset the printer and use HP Smart to setup again.

 

This resource will show how to reset the printer wireless:

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

For tips and tricks on the printer, the following resource will be helpful:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk

 

The Envy Pro 6455 is similar to the 6055 except that it comes with a Automatic Document Feeder.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the wireless settings ...
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