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‎01-19-2021 03:03 PM

HP Recommended
Product: Envy 6032
Operating System: macOS 10.13 High Sierra

I have changed Broadband provider and can't figure out how to change my printer from the old network to the new.  It's driving me crazy. Has anyone managed to do this? Thanks

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-20-2021 05:27 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please follow the steps in this resource to Reset the Wireless, then use HP Smart app to connect the printer to the wireless network.

 

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

HP Envy 6055e |6455e | HP Envy 6055 | HP Envy Pro 6455 : How to connect to 5GHz wireless network
HP Envy 6055e |6455e | HP Envy 6055 | HP Envy Pro 6455 : How to connect to 5GHz wireless network
youtube.com/watch?v=TWBAFvOJuGk
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how connect to a 5GHz network with an ...
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4 REPLIES 4

‎01-20-2021 05:27 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please follow the steps in this resource to Reset the Wireless, then use HP Smart app to connect the printer to the wireless network.

 

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Envy 6055e |6455e | HP Envy 6055 | HP Envy Pro 6455 : How to connect to 5GHz wireless network
HP Envy 6055e |6455e | HP Envy 6055 | HP Envy Pro 6455 : How to connect to 5GHz wireless network
youtube.com/watch?v=TWBAFvOJuGk
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how connect to a 5GHz network with an ...
Was this reply helpful? Yes No

‎01-20-2021 10:47 AM

HP Recommended

Many thanks for your reply.  I now have a fault on my line, but I will try this step tomorrow once the engineer has resolved the issue.

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‎01-21-2021 05:11 AM

HP Recommended

BT have just repaired the fault and now back online.  I tried the solution and it worked.  Thank you so much!

1 person found this reply helpful
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‎01-21-2021 08:28 AM

HP Recommended

Hi @Bird-In-The-Tre ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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