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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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iOS

How do I connect my MFP M180nw to a wireless network without a WPS button??
color laser jet pro MFP M180nw want me to push a button on my router that is not there (T-Mobile internet) or use a PIN 

 

HP smart app wants me to look for the printer network that does not exist.

 

it should not be this difficult to connect my Wi-Fi printer to my network.

3 REPLIES 3
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Hi @Frank_n_beans,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

In the HP Printer Assistant software, select Print, and then select HP Device Toolbox

 

Click the System tab, and then click the Save and Restore page. Select Restore Defaults

 

Next, try connecting the printer again.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

HP Recommended

Hello Elohi,

I gave up and got a new printer. Thanks for the help though.

HP Recommended

Hi @Frank_n_beans,

 

Thanks for your time and patience with us. And congratulations on your new printer. Take care

Nal_NR-Moderator
I am an HP Employee

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