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‎07-30-2023 08:37 AM - last edited on ‎08-18-2023 07:23 AM by Retired

HP Recommended
Product: HP DeskJet 3755 All-in-One Printer

It won't connect to my phone. It won't connect to my laptop. Could someone help me before I toss it in the garbage?

 

1 person had the same question
1 REPLY 1

‎08-02-2023 08:04 PM

HP Recommended

Hi @McClendon,

 

Welcome to the HP Support Community. 

 

I understand that you are facing connectivity issues. I’d like to help!

 

To provide you with an accurate solution, I'll need a few more details:

 

Did it work before or is it the first time you are trying to connect?

 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

Have you done any changes to your router network or software?

Meanwhile, perform the steps from this document and see how it goes. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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