How do I connect printer to a different router?

[Andy_Stand]

I have recently changed my broadband provider and need to connect my printer to the new network. How do I do this?

[Pallipurath]

Hi @Andy_Stand 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you have recently changed your router and your HP printer won't connect, I would request you to please follow the steps:

Restart Devices

• Power off your printer, router, and computer.
• Wait at least 60 seconds.
• Turn on the router first, then the printer, then your computer.
• This refreshes the network handshake between devices.

Update Printer Network Settings

• On the printer’s control panel, tap the Wireless icon.
• Go to Settings → Wireless Setup Wizard.
• Select your new Wi‑Fi network from the list.
• Enter the Wi‑Fi password carefully.
• Confirm connection — the wireless light should turn solid blue.

Reinstall Printer Software

• On your computer, uninstall old HP printer software.
• Visit the HP Software and Driver Downloads page.
• Search for your printer model (e.g., DeskJet, OfficeJet, LaserJet).
• Download and install the latest drivers.
• Follow prompts to add the printer to your system.

Check for Printer Updates

• On the printer’s control panel: Setup → Printer Maintenance → Update Printer.
• Or use the HP Smart app → Advanced Settings → Firmware Update.
• Install updates and restart the printer.

Router Configuration

• Ensure your printer connects to the 2.4 GHz band (HP printers often don’t support 5 GHz).
• If your router broadcasts separate SSIDs for 2.4 GHz and 5 GHz, select the 2.4 GHz one.
• Check firewall/security settings to ensure the printer is allowed to connect.
• If WPA3 security is enabled, switch to WPA2 — many printers don’t support WPA3.

Use HP Smart App

• Install the HP Smart app on your PC or mobile device.
• Open the app and select Add Printer.
• Follow the guided steps to connect the printer to your new Wi‑Fi network.

Reset Network Settings 

• On the printer’s control panel, go to Network Setup → Restore Network Settings.
• This clears old Wi‑Fi details.
• Run the Wireless Setup Wizard again to connect fresh.

Take care and have an amazing day!