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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP OfficeJet Pro 9015e All-in-One Printer

Wireless Internet and HP App loaded

1 REPLY 1
HP Recommended

Full feature scanning software

https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/COL117466/Full_Webpack-63.4.6169-SJ0001_Fu...

 

OCR add on is here

 

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.

BeemerBiker_0-1729296778647.png

 



BeemerBiker_1-1729296778705.png

 



If HP scan is not present then use HP App. get HP App from the Microsoft store if needed or if you want the newest version. You will have to sign into HP App using your HP account. The latest version as of Jun, 2024 is 154.2.1072.0 (USA English). If you do not have this version then go to the Microsoft store, find HP App, and click "update". If the button "update" is missing then you need to run WSRESET from the Windows search bar.

To put HP App(or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps. This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.
The following video is an example of how to put an app on the desktop.
This is a video for the support assistant desktop icon here

Let me know if you need more help


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