How do I get my printer back on line'

[Faye72]

how do i get my printer back on line

[Max3Aj]

@Faye72, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're having trouble getting your HP printer back online. No worries, I’ll guide you through a few steps to help resolve this issue.

Check Printer Status

1. On your Windows PC, go to Control Panel > Devices and Printers.
2. Right-click your printer and check if it says "Use Printer Offline".
3. If it’s checked, click it to uncheck and bring the printer online.

Restart Devices

• Power off your printer, router, and computer.
• Wait for 30 seconds.
• Turn on the router first, then the printer, and finally your computer.

Check Printer Connection

• If you're using Wi-Fi, ensure the printer is connected to the correct network.
• On the printer control panel, go to Wireless Settings > Wireless Network Test Report to verify the connection.
• For USB or Ethernet, ensure the cable is securely connected.

Reinstall the Printer (if needed)

If the issue persists:

1. Go to Settings > Devices > Printers & scanners.
2. Remove your printer.
3. Reinstall it using the latest drivers from HP: Official HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support